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Our jewellery is made to a very high standard, using a lot of silver to make it stronger, which also gives it that chunky look.
In most cases it will last a lifetime (or several), but due to the nature of materials like gemstones and silver, stones will occasionally fall out or joins might weaken. This is rare but it happens. Every piece of jewellery we sell has been rigorously tested by our smiths and by us for all possible weaknesses.
Should you experience any problems caused by manufacturing faults, we will of course repair or exchange the piece, or give you a refund on the purchase price of the item. Postage charges are not refundable. If the stone falls out, please return it to us with the jewellery. Our warranty only covers manufacturing faults and not damaged caused by normal wear and tear, the carelessness of the wearer, or by the piece being worn or used in an unreasonable way (as deemed by us). Please read and understand all the care instructions below.
To ensure lifetimes of pleasure from your jewellery, please bare the following in mind…
- The more you wear it, the more weathered it will become. If you prefer the cleaner look, wear it sparingly.
- The more manual work and chores you do with your jewellery on (especially rings) the more likely you are to damage (or loose) them.
- Avoid bathing, showering, swimming, sports, partying, or clubbing with our heavier jewellery. All jewellery, especially larger pieces, can fall off a wet or sweaty body very easily.
- Avoid wearing your jewellery anywhere where there is sulphur, like a hot spring, as it can heavily tarnish the metals and corrode some stones.
- Avoid wearing your jewellery anywhere there is chlorine or ammonia as they are not good for the stones and will tarnish the metals.
- Avoid the use of any detergents or harsh chemicals.
- Do not leave in direct sunlight. The piece may become very hot and some stones can alter with too much heat or light.
Click on any of the subjects below to learn more about caring for your jewellery:
Cleaning
Jewellery that is worn regularly by a healthy person rarely requires cleaning. The repetitive action of your jewellery brushing against your clothing more...
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Gold Plating
We use 18 karat yellow gold plate which is applied liberally, generally 9-12 microns in thickness (usually gold plating uses less than half of this). more...
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Loose Stones
If you get a loose stone in your jewellery it is best to stop wearing it until you have carefully examined it and decided that the stone is not going more...
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Size & Scale
Most images of Wizard Of Auz Jewellery have a metric and imperial scale to help visualise the exact size of the piece. To get a better idea, print more...
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Ring Sizing
Because of different national standards in ring sizing, we have used their diameter in mm as our standard, which is then converted to Australian/UK more...
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Resizing Rings
Resizing a ring is a professional job that should only be done by an experienced jeweller. There are two common methods; Stretching the band. Done more...
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Storage
Jewellery is best kept wrapped in a soft cloth and a small bag or box. It should be stored in a cool place away from heat or direct light, and away more...
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